The reality may not be what you wanted to hear, but it's important for users to recognize this when considering the purchase of an Orbi system or facing frustration with the inability to connect their smart devices to the network.
Recent reports indicate that many users experience problems as almost all mesh systems, especially advanced ones like Orbi, are configured with a single SSID for both 2.4GHz and 5.0GHz bands, which cannot be separated or temporarily disabled. Most smart devices, whether they be locks, video cameras, smart doorbells, thermostats, or lights, are designed to function exclusively on 2.4GHz. Therefore, they must connect to the same band and SSID during the setup process for the app to recognize the device. Unfortunately, smartphones tend to favor 5GHz when available, making it impossible to force them to connect on the 2.4GHz band.
Generic solutions include:
1. Move a considerable distance away from the router, so the smart device can no longer connect on 5GHz. Given that 2.4GHz has a greater range, the device should then switch to 2.4GHz. However, this becomes problematic if the device needs to be within Bluetooth range or requires scanning a QR code for identification.
2. Reduce the power of the 5GHz band and temporarily unplug all satellites. Access your router's desktop portal (typically at 192.168.1.1), navigate to the Advanced Settings tab, and then to Advanced Setup followed by Wireless Settings. Here you will find settings for both bands. Adjust the Transmit Power Control from 100% to 25% for the 5GHz band to decrease its signal range, allowing 2.4GHz a greater chance to be the optimal choice for connection. Though, keep in mind that even at 25% power, many Orbi routers can still reach significant distances, causing persistent connection issues.
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3. If you still face connectivity issues on the 2.4GHz band after trying solution (2), the next step is to disable the AX functionality (Wi-Fi 6 features) if your router supports it. Leave the 5GHz band at 25% power, navigate back to the Wireless Setup, and uncheck the boxes that enable AX features for both bands. After applying the change, allow the router to reset and attempt to connect once again.
If none of these adjustments produce results, you may be reaching the limits of what your current system can handle. Unfortunately, you cannot disable the 5GHz radio or split the networks to give 2.4GHz a distinct name—neither can you impose restrictions that force your needed devices onto the 2.4GHz band.
At this point, Netgear suggests that the best course of action may be to upgrade your Orbi system to the 960 series, which includes features allowing you to more effectively manage your connections to the IoT (Internet of Things) band—essentially the 2.4GHz band where most smart devices are intended to operate. However, this upgrade comes at a significant price increase, with costs jumping upwards of $700 depending on the model.
Netgear claims their systems are designed for simplicity and ease of setup. However, they seem to overlook that many consumers purchase mesh networks for their expansive coverage and ability to connect multiple smart devices without hassle. This makes it a substantial oversight in design. The expectations among users are that they should not have to spend exorbitantly simply to connect smart appliances that previously functioned seamlessly with less costly equipment.
Many users will resonate with the frustrations presented here, having learned these complexities through experience. It’s surprising to realize that advanced network systems cannot support smart appliances that have been in use for many years. If you’d like to explore more about 4g Mifi Device, please don't hesitate to get in touch with us.
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